We’re excited to be reopened for in-person events and we look forward to seeing you! Based on current CDC & MIOSHA guidance regarding COVID-19, proof of full vaccination and masking are required for all participants at Ark events.
Is The Ark open for live shows?
- We are now open for full-capacity events.
What policies around masking, vaccination, social distancing, and other COVID-related practices does The Ark have in place?
- The Ark’s current protocols are based on a combination of health and safety requirements and guidelines from the CDC, MDHSS, MIOSHA and the Washtenaw County Health Department; current music industry practices; input from artists; audience surveys; and The Ark’s determination of best practices for our venue at this time.
- Proof of vaccination is required for all patrons, artists, crew, staff, and volunteers effective August 23, 2021. A COVID test cannot be used instead of vaccination. Patrons will be asked to show their proof of vaccination and a photo ID when they enter the club. Patrons will be asked to show proof each time they visit the club. If a patron is not able to show proof of vaccination they will not be allowed to attend the performance, and can request a refund prior to the start of the show.
- Masking is currently required for all Ark patrons, staff, volunteers, artists (when not on stage) and crew. Patrons may lower masks briefly when eating or drinking in the listening room but should otherwise remain masked.
- A health screening* will be posted for review by all patrons upon arrival. We request that patrons do not enter if they have any of the screening symptoms or cannot answer “NO” to all the screening questions. You may request a refund prior to the start of the show if you can’t attend as a result of the screening.
- Social-distancing will not be in place for full-capacity shows.
Please note: The Ark will work to accommodate additional COVID-19 safety and response requirements made by artists. If those requests include patron participation, The Ark will notify patrons in advance as best it can and post signage of additional practices at The Ark the night of the show. Refunds will be available to patrons who are unable to comply with artists’ requests. A request for refund must be made prior to the start of the show.
We understand that various policies will affect people differently and that there are no “one size fits all” solutions at this point. We look forward to seeing you whenever the time is right for you.
What forms of documentation will be accepted for proof of vaccination status?
- A physical, photocopy, or photo of your COVID vaccination card are all acceptable forms of documentation.
- If you do not have one of the above, showing a medical record via a patient portal or other electronic mean on your phone is also sufficient.
- For individuals affiliated with the University of Michigan, showing your vaccination status via the ResponsiBlue app is also acceptable.
How can I request a refund if I am unable to attend a show at The Ark due to current COVID protocols?
- If you are unable to attend a show due to COVID policy requirement to show proof of vaccination or if you are unable to answer “no” to all parts of the health screening, you may request a refund for your ticket.
- Refund requests must be submitted prior to the show. We are unable to honor refund requests made after showtime on the day of show.
- Please send an email to firstname.lastname@example.org with the name of the show, show date, purchaser name, email, and preferred mailing address, Refunds to a credit card should be received within 5 business days. Refunds by check will be processed and mailed within 7-10 business days.
How is The Ark prepared to address health and safety protocols?
- The Ark will continue to follow guidance from reliable sources, including the CDC, MDHSS, MIOSHA, and the Washtenaw County Health Dept.
- Currently we require all staff and volunteers working at The Ark, as well as artists and crew, to be fully-vaccinated.
- Disposable masks and hand sanitizing stations will be available to patrons.
- Other highlights of our preparedness include contactless ticket scanning and credit card transactions, and touch-free restroom dispensers, sinks and flushers.
- As part of our re-opening preparedness and response plans, The Ark has implemented COVID-19 training, enhanced cleaning practices using EPA approved disinfectants, and following administrative and operational controls as outlined in our plan.
- Modifications to the preparedness and response plans, as well as any on-site operations and training, will be implemented as these guidelines change.
- Key elements of our plans will be posted at the venue via a QR code that patrons can access from their mobile devices, and on our website prior to opening.
- We have participated in the COVID-19 Workplace Safety Ambassador Program.
COVID-19 Health Screening
Do not enter The Ark unless you answer “NO” to the following questions and are feeling healthy:
Do you have any symptoms of COVID-19?
- fever or feeling feverish
- new shortness of breath or difficulty breathing
- new cough
- new or unexpected muscle or body aches
- new sore throat, congestion or runny nose (not related to allergies)
- new loss of taste or smell
- new or unexpected headache
- nausea or vomiting
In the past 14 days, have you had close contact with someone recently diagnosed with COVID-19?
In the past 14 days, have you tested positive for or been diagnosed with COVID-19?
Are you currently waiting for COVID-19 test results?
Have you been advised to quarantine?
All attendees and guests will be required to comply with health and safety laws, orders, ordinances, regulations and health and safety guidance adopted by the State of Michigan, the County of Washtenaw and The Ark – including any vaccination, face mask and health-screening guidelines in place at the time of the shows.