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COVID-19 Updates

Throughout its 55-year history, The Ark has been committed to providing a safe and welcoming atmosphere where people enrich their spirits through the power of music. In the spirit of that mission, all events taking place at The Ark have been cancelled for the time being.  

As we monitor the situation around the COVID-19 virus (coronavirus) we’ll continue to update this page if anything changes. 

COVID-19 Response FAQ

CANCELLATIONS AND RESCHEDULED SHOWS

Cancelled Shows:

Effective 5/7/2020

For Ark events being cancelled with no current rescheduled date, tickets will be refunded at the original point of sale.

Tickets purchased via MUTO (online, by phone, and in person):

Purchases for cancelled shows made on a credit card will be automatically refunded by MUTO to the original card used.  For purchases made in person with cash, please contact MUTO at muto-tix@umich.edu to receive your refund via check. Refunds for tickets purchased through MUTO will be for the face value of the ticket.

Tickets purchased in person at The Ark:

The Ark does not retain payment information for purchases at our box office. Please call The Ark office at 734-761-1800 during business hours or email us to initiate your refund.

.The Ark's box office will remain closed through this cancellation period. Refunds from the Ark box office will be processed after Michigan's current "Stay At Home" order is lifted.

Rescheduled Shows:

Effective 5/7/2020

Tickets purchased via MUTO (online, by phone, and in person):

For newly rescheduled Ark events (not previously refunded) tickets will be automatically exchanged and reissued for the rescheduled date. No additional service fees will be incurred.  Patrons must present tickets with the correct date for admission to the rescheduled show. 

Ticket Refunds, if desired, must be requested no later than 30 days from the date the rescheduled show was announced.  Refunds for tickets purchased through MUTO will be for the face value of the ticket.  Please send refund requests by email to muto-tix@umich.edu.

Tickets purchased in person at The Ark:

Please call The Ark office at 734-761-1800 during business hours or email us for ticketing assistance and questions.

We are currently working on rescheduling shows. Please watch our website and consider subscribing to The Ark's email newsletter for announcements about new and rescheduled events. You can sign up for our newsletter at the bottom of any page on The Ark's website.

If you were a ticket holder for a show that has now been cancelled, the Michigan Union Ticket Office is working to notify patrons when that show has been rescheduled so you won't miss your favorite artists when they able to return to touring and to The Ark. 

WHAT THE ARK IS DOING

Read The Ark's COVID-19 Response FAQ 

We continue to monitor information and follow guidelines and recommendations from the CDCstate and local governments to minimize the spread of the virus.  When we re-open, we’ll continue to take extra precautions at The Ark, such as additional cleaning procedures at each show, adding hand sanitizers throughout the venue, and requiring staff and volunteers who are ill or may have been exposed to the virus to stay home.

HOW YOU CAN HELP FLATTEN THE CURVE

You can help prevent the spread of germs by practicing healthy behaviors:

  • Wash your hands frequently with soap and water for at least 20 seconds.
  • Use alcohol-based sanitizer with at least 60% alcohol when soap and water aren’t available.
  • Don’t touch your face with unwashed hands.
  • Cover your cough or sneeze with a tissue, then throw the tissue in the trash.  If you don’t have a tissue, cough or sneeze into your upper sleeve, not your hands.
  • Avoid contact with people who are sick.
  • When we re-open do not attend The Ark if:
    • You’re sick or feel like you’re getting sick
    • Have been in contact with people who are sick
    • Have traveled anywhere given a Level 3 travel warning by the CDC

Thank you for your continued support of The Ark and the music, and for joining us in following these guidelines as we work to keep our community safe and healthy.

HOW YOU CAN HELP THE ARK

Ticket sales account for most of The Ark’s operating revenue, so donations will be key to helping get us through this closure.  You can make an online donation here or learn about other donation options here. Tickets you purchased directly from The Ark can be converted to a donation by calling 734.761.1800 or by email.

While we are unable to present live shows in person at The Ark, we are pleased to partner with several artists on our new Ark Family Room Series.  These virtual concerts are being livestreamed through The Ark's Facebook page. Donations made to the series shared between The Ark and the featured artists. We look forward to connecting with our music community through these events.  

HOW YOU CAN SUPPORT THE ARTISTS

We’re working hard to reschedule as many of our artists as soon as possible. Please check out our weekly email newsletter for information about new on-sale dates. You can subscribe using the signup box at the bottom of any page on our website. Many of our artists ware holding their own virtual shows offering a chance to enjoy live music and provide them financial support directly. We’ll continue to keep you connected to these opportunities using our social media platforms.